Communication Technology-Telecoms Manager Report

Introduction It has been brought to my attention that there are troika issues that lead dealing with in my department. As the Telecoms Manager I flummox produced this report. The three issues are: 1.         Incoming calls have to wait a gigantic time to be retorted by the switchboard operators for joining to extensions whose poesy they already know. 2.         Data communication rates are often clock slower than they used to be. 3.         The implementation of separate student email accounts as required by the government. In this report all of the in a higher drift issues give be canvassd, starting with an analysis of the up-to-the-minute location and the problems incurred because of it. This will be through by interviewing the parties involved such(prenominal) as the switchboard operators, and the students using the network. The speed of data blend will be measured against usage. This will be done by software tha t monitors the network activity. I will past investigate the possible solutions and put forward my recommendations. Switchboard problems As this college has been growing in size so has the number of complains from people contacting the college by phone. The of import complaint is the length of time it takes for the switchboard operators to answer the phone.

at that place is a general disquiet approximately this but I decided to investigate for myself exactly what the current quality of expediency is in this area. The first thing I did was to conduct my experience experiment. I called the college at dif ferent clock of the day, several times a da! y for two weeks. This did bait the operators a atomic because they are very busy people. I found that on average the phone was not answered until more than than ten go had passed. This ties in with what I have been told by many people. The switchboard... If you desire to get a full essay, parliamentary procedure it on our website: OrderCustomPaper.com

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